Who do I contact? Landlord or letting agency?

Question

At the moment I am renting a house through a letting agency and the boiler has just broken. I'm not sure who I am supposed to contact to get it repaired, letting agency or landlord.

Answer 1

Letting Agency in the first instance as they are acting as an agent for the landlord.

Answer 2

It's cold at present. Contact both the letting agency and the landlord. Perhaps the boiler can be repaired. However as a landlord I am aware that new tennents are often incapable of coping with the boiler and the other stuff in their new accomodation. It's possible that your boiler is OK and that your landlord has not told you how to cope with this.



Regardlless, either the letting agengcy ot the landlord should be available to help.

Answer 3

As it is winter I would contact both the agency and the landlord. You could phone the agents and make sure that they will pass it on as some agent's are engaged on a 'find a tenant only' basis and not full management. If you haven't heard back in 24 hours contact the landlord direct. You should expect a rapid response as any sensible landlord should have either a maintenance contract in place or a heating engineer on call.

Answer 4

Your landlord probably be using a letting agency as his agent to sort problems such as these. Unless the agency has acted on a basis where they find a tenant only. You only need to ask them by phone and it should sort the matter. Do it quickly - it's getting colder.

Answer 5

Letting Agency that's why the Landlord pays them commission to deal with problems on his behalf.

Answer 6

Letting agency.

Answer 7

Letting Agency unless you have a different agreement. Have you?