Why does my gas fireplace not light when my lights are on?

Question

I have a Heat-N-Glo fireplace with a DSI electronic ignition module. The overhead lights are on a different circuit. When the lights are off, the fireplace will start without a problem. When the lights are on, the fireplace will not start, even though it is getting power. The DSi module returns an error code saying it is going into a hard lockout state. I've contacted Heat-N-Glo and they have been no help. Local dealers say that these a troublesome ignition modules and that they are finicky with their grounds. I have cleaned and checked the ground connections and they seem fine. Any thoughts on what is happening and how to fix it?

Answer 1

It's possible you have a weak or poor neutral connection. If two circuits share a common neutral (which is NOT to code), if the two circuits draw power from different legs of the main supply then the ignition module could be seeing incorrect voltages. This may be causing the code.



Does your ignition module plug into an outlet or is it hardwired. If hardwired then you can't try this, but if it's a plug in connection, get an extension cord (recommend a 14 gauge extension) and plug the module into that. Plug the other end of the extension into another plug across the room or across the house. Further is better. Then see if it will light. Then shut it off, turn the lights on, then try igniting the fireplace again. See if you get a trouble code. If so then it's probably the module. PROBABLY - not definitely. More troubleshooting should be done before you start throwing money at a problem. But if it lights with no problem regardless of the light situation then I'd think you probably have something in the circuitry that is not up to code or may be loose, broken or defective.



Again, code says you can't use a common neutral (or ground) on a circuit. All circuits must go to the breaker box and can not piggyback on another circuit. If that's what was done then someone was attempting to save a buck. Always a bad idea.



Hope this helped.



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Answer 2

Gas connections are really hard to figure out especially if you are not the first one who occupied your place. Do you rent or did you house from scratch. If you are the first one who occupied your place it is better to contact the person or company that installed your gas connection. If not and you have no idea about the connections of gas outlets and conduits in your home you could also try looking for professionals who could look and advice with expertise about your problem.



You can check out this site www.connectnow.com.au/utilities/gas/ for professional help and advice.

Answer 3

Use led lightbulbs they will be more expensive but you will get it working again.